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Frequently Asked Questions

Do your products contain allergens?

Spiceology products are produced in a facility that processes allergens including soy, tree nuts, wheat/gluten, mustard, celery, dairy and sesame. At one time, our facility produced products containing peanuts, but no longer. Further allergen declarations are included in the ingredient section of each product. Some of our products also include sulfites. If you have any questions regarding allergens or sulfites at Spiceology, please contact [email protected]

Can I return or exchange my purchase?

Because of our Safe Quality Food Certification, we can not accept returns or exchanges on grocery products. However, if we make an error on an order, we will make it right through either a refund or a replacement.

Can I buy your spices and seasonings in person?

Unfortunately, Spiceology does not currently have a storefront, however, if you live in the Spokane, WA area, you can find our delicious products in one of these fine retail establishments: My Fresh Basket, The Kitchen Engine, Egger’s Meat Market, Mountain View Custom Meats or Thorpe Fruit Market.

Where can I find Spiceology coupon codes?

Spiceology offers discount codes for our entire catalog at various times throughout the year, however, the fastest way to save is by signing up for our SMS / text alerts, which earns you an instant 10% off your next order of spices and seasonings. Learn more about Spiceology coupon codes and discounts here.

Do you ship Internationally?

Yep. Spiceology’s products are beloved all over the world. Add some to your cart to review our shipping rates and delivery times. Please note: we can only process refunds if your order has been delayed 60 days or longer, due to shipping complications.

What’s your shipping process?

Once you place your order on, you will receive an email confirmation. If you have questions about your order, please call us immediately at (509) 241-3040. Once your order has been placed, it may no longer be eligible for change or cancellation.

How much does shipping cost?

We are pleased to provide free shipping on all orders $49.99+ within the contiguous US. For any orders shipping within the contiguous US under that threshold, we charge a flat shipping rate of $7.95. There are additional shipping charges for customers shipping outside of the contiguous US which will be displayed at checkout.

How long will my order take to arrive?

During non-holiday times, you can expect your order to be shipped within 3 business days. Once it has been shipped, you will receive a confirmation email with your tracking number. During holidays, please allow additional time for your order to be shipped.

What is Route Package Protection?

Route’s Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route’s Green Package Protection and looking to file a shipping issue online? File here

How does Route process refunds or reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Can I buy wholesale quantities?

Our innovative spices and blends can be purchased in bulk as part of our growing Wholesale program. We offer competitive pricing, fast shipping and a dedicated Account Executive. Ready to get started? Click here to apply.

What are your top selling items?

Chefs rely on Spiceology for our unmatched selection of over 300 ingredients and our grind fresh, deliver fresh philosophy. Our Home Cooks and BBQ enthusiasts love Spiceology’s innovative rubs and blends to help them experiment with flavor™ and elevate their favorites recipes and everyday home cooked meals. While opinions may differ, most can agree that Maui Wowee, Purple Haze and the spice that started it all, Smoky Honey Habanero are a great place to start.

Which seasoning container size is right for me?

Spiceology offers a variety of container sizes to help you experiment with flavor. The right fit for you depends on your cooking needs, your frequency of use and the serving size.

For cooking at home and pantry staples, we suggest starting with “home cook” sizes like the PET (mini), Glass Jars (small) and PCM (medium), which contain between 2oz up to 10oz and are ideal for smaller portions, family meals or taking new flavors for a taste drive. These sizes work great for the weekend grilling warrior and an afternoon spent BBQ’ing meat or veggies.

For the rubs and blends that you just can’t do without, we suggest grabbing a larger size, like our PCM (medium) or PC1 (large) container. These are best for family meals on heavy rotation and larger recipes.

For professional Chefs and restaurants, PC1 (large) and PC5 (extra large) sizes are the most cost-effective containers for fresh cut ingredients, spices and blends. These sizes range from 18oz up to 80oz and proudly display our Periodic Table of Flavor, making them the best pick for larger batches and everyday use.

Spiceology container sizes

What is the best way to store my Spiceology spices, meat rubs and blends?

Got a pantry full of our flavorful spices and want to make the flavor last? No problem. Be sure to store your dried spices and blends in a cool, dry place, removed from direct sunlight. We recommend that you keep them away from the heat of a stove or vent, as this will cause the flavors to fade over time. Most importantly, be sure to keep the containers tightly sealed when not in use.

Why isn’t my container look filled to the very top? 

Great question. The short answer: fill weight. 

Now here’s the long(er) answer: our spices and blends are ground fresh, packed fresh and filled according to weight by an automated machine rather than a human-ran fill line. Some ingredients weigh more than others; for example a fruit powder typically weighs less than whole juniper berries and each would take up a different amount of space in the bottle. We guarantee each bottle contains the correct weight stated on the label. 

Also, fill weights can vary due to the density and moisture content of each blend, which can cause some products to appear less “full” in the bottle than others. Your spices may have settled during shipping, and we recommend giving the bottles a good shake when you first receive them to bring the ingredients back to their original fill level.

What is a spice?

Some of our rubs and blends include “spices” in the ingredient lists and you may be wondering what the heck that means. The term spice has a broad meaning, but mostly consists of any aromatic vegetable substance in a ground form that is added to our blends for flavor, not nutrition.

Examples of popular spices include Allspice, Cardamom, Cinnamon, Tarragon and many others. To tell you any more might be sharing our secret sauce… or, secret spice, but if you have additional questions, please contact [email protected] for more information.

How long do spices last?

We’ve found that spices, rubs and blends have a shelf life of about four years, depending on the ingredients and consistency. This includes whole spices, ground spices and dried ingredients like herbs and chiles.

I’d like to resell your product. Do you offer private label services?

Spiceology partners with companies that are looking to add unique and innovative flavors to their offerings. We’ll work with you to adapt your favorite recipe or create a brand new custom product depending on your needs. Learn more about Spiceology’s private labeling and co-packing solutions here.

Can I buy spices for corporate gifts?

We highly recommend that you give your employees, clients and valued customers the gift of flavor with our unique gifting program! We offer a variety of memorable variety packs and gift sets for orders of 100 or more. Learn more about our corporate gifting ideas here.


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